RAG and document assistant for SMEs
Your PDFs, contracts, emails. The agent answers from your documents, not the web. Cleanup, tagging and access control included — so the answer can be trusted on Monday.
Why cleanup is the job, not a footnote
RAG only works if the source is clean. Duplicates, outdated contracts, personal data in the wrong folder: the model will repeat them with confidence. We clean, tag, anonymise, then we index. Answers cite your files. Fewer hallucinations, a search that your team actually uses.
- Answers grounded in your data
- Anonymisation and access control
- Built to add sources later
Five steps, one assistant
Discovery
Sources, use cases, what “good” looks like. We say what to keep, what to drop, what must never leave the room.
- Source audit
- Use cases and KPIs
- What must not leak
Preparation
Cleanup, tagging, anonymisation. A documented set your team can maintain — not a mystery export.
- Cleanup and tagging
- Anonymisation
- Documented datasets
Indexing
Embeddings and a vector index on your corpus. Search that understands a clause, not only a filename.
- Embeddings
- Vector index
- Ready for retrieval
RAG build
Retrieval plus generation, prompts, fallback when the source is missing. The assistant says “I don’t know” instead of inventing a date.
- Retrieval and generation
- Prompts and fallback
- Web, Slack, Teams or API
Deploy and monitor
Tests, go-live, alerting, a maintenance plan. You get an audit report, cleaned datasets, a ready index, the assistant, and a short governance playbook. We stay for the first weeks; we do not vanish after the demo.
- Tests and production
- Alerting and maintenance
- Handover your team can run
Security, privacy, GDPR
Encryption in transit and at rest. Pseudonymisation of what must not be in the index. Every answer can be traced to a source. Processing is documented the way a DPO expects from an SME — not a large-group factory.
- Encryption in transit and at rest
- Full query and source traceability
- GDPR-documented processing
We start with one corpus — contracts, support, or procedures. We measure whether people stop hunting in the shared drive.
